Frequently Asked Questions
Got a question? We’ve got the answer!
Below you can find the answers to most questions frequently asked.
Delivery
Currently, all orders are shipped free on a 2-3 day service. Details of the service used and any tracking number will be emailed to you once your order has shipped.
Yes, you can have your order shipped to an address other than your billing address. Its great for sending gifts!
Currently, we are unable to deliver outside of the United Kingdom but this is an option that we will be adding soon.
Sign up to the Aurum Art Alchemy Newsletter to be notified when we start international shipping!
We strive to process and ship your order within 2 business days. Please bear with us as we are still a small business!
If you would like your order shipped within a specific time, please drop us an email to art@aurum.art before placing your order and we’ll do our best to help!
Once your order is on its way, you’ll receive an email containing your parcel’s tracking information. If you haven’t received a delivery confirmation email within 2 days of placing your order, remember to check your ‘spam’ folder.
If you suspect your package may have gone missing, please contact us, and we’ll try to track it down for you.
Returns
Our returns policy is 14 days. Please contact us within 14 days of receiving your order and we will do our best to resolve the situation for you.
Full details can be found on our Returns & Refunds Policy page.
Once your return has been received, please allow 14 days for your refund to be processed back to your original payment method.
Full details can be found on our Returns & Refunds Policy page.
Yes, you can exchange your unused order as long as you let us know within 14 days of receiving it.
Full details can be found on our Returns & Refunds Policy page.
More questions
Help!
Still can’t find what you’re looking for?
Get in touch with us and we’ll do our best to answer all your questions!